The Asylum a Haunting in El Paso.
The Asylum has been taken over by all those who were committed so be careful who you trust. All staff have went missing so find your way out through the insanity and paranormal as serial killers, clowns, the deranged and the undead lurk around every corner.
Our box office is open seven days a week, from 5pm to 12am beginning Sep 10th 2021
Frequently Asked Question
CAN WE TAKE PICTURES/VIDEOS
Photography and video of any kind is strictly prohibited.
WILL ACTORS/PERFORMERS TOUCH US
No. Actors/performers will not touch you, however, part of your experience will include actor/performer jump scares. As attraction takes place in a dark setting with some small pathways, incidental contact may occur. Any guest that touches or assaults a cast member will result in the stoppage of experince and will be removed and handed to EPPD working on site at The Asylum.
DO WE HAVE TO WEAR FACE COVERING
To date face masks are not required. You are more than welcome to wear a mask if you'd like.
ARE RESTROOMS AVAILABLE
Restrooms are not available.
IS SMOKING ALLOWED
There is absolutely no smoking or vaping of any kind inside The Asylum. Outside Asylum doors, local guidelines and policies of venue apply
IS THERE AN AGE REQUIREMENT
There is no age requirement, HOWEVER. due to some gore, scares and graphic content, it is recommended for visitors 13 and up. As a parent or guardian it is up to your discretion.
HOW DO I GET MY TICKETS AFTER I ORDER ONLINE
Once you make your purchase online, your online order # will allow you to check in and receive your wristbands for entrance. TICKETS ARE NOT SHIPPED OR MAILED. Your name and order # will be looked up for entry.
Can I purchase tickets at the door
Yes, tickets can be purchased at the door. However, we do recommend you purchase tickets online for the busiest nights.
Can I get a refund if I cant make it
No, Unfortunately REFUNDS ARE NOT ALLOWED.
WILL STAFF ESCORT GUESTS
Yes a staff/security member will escort group through haunt. If you become separated or need to be separated a staff member will direct you where to go.